Product Return Policy
Defect Product
Products are allowed to be returned ONLY upon fulfilling the
following conditions: -
Quality issue due to manufacturing defects based on specific
description ascertained by the Company
OR
Product damaged (e.g. dented, leaking, broken and etc.)
during transportation process, in which should be reported to Shaklee Customer
Service within 3 working days from the date of receipt
except for Product defect due to the negligence, mishandling or
improper storage by the distributor/ customer.
Expired product
- Product returned must be in original packing with contents
not less than 80% of the packing size.
- Shaklee shall only accept return of defective products
within 60 days from the date of purchase.
- All product returns must be supported
by original Shaklee Invoice or Packslip with the duly completed Product
Exchange/Return Form with the following information:
+ the reason for exchange
+ item description, quantity, lot number
+ monetary value of product returned
+ name, address and contact number of the consumer
+ date of product returned
NO cash refund is allowed.
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